Customer Care

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At Castle Green, our dedication lies in delivering exceptional quality new build homes paired with outstanding customer service. From the moment you meet us, until long after you’ve settled in, we are committed to ensuring your satisfaction and peace of mind.


When you choose to purchase with Castle Green, we strive to ensure that moving into your dream home is as seamless as possible. Our dedicated Customer Care team is here to support and guide you throughout every step of your new home journey.

We are committed to constructing exceptional, high-quality new homes, and while we are confident you won’t encounter any issues after moving in, should any concerns arise, our dedicated department is ready to provide remediation support during the first two years post-move-in.

For your complete peace of mind, you will receive a dedicated point of contact along with a 24-hour emergency contact number – 0345 3073612 – should any urgent situations arise.

Additionally, you will receive a comprehensive homeowner’s manual containing valuable information on how to maintain your new home and operate appliances, boilers and central heating systems.

Understanding that moving house is an exciting yet challenging time, we endeavour to make the process as smooth as possible for you.

Following your home purchase, you will be invited to participate in an independent customer satisfaction survey, allowing us to continuously monitor and enhance the quality of service we deliver.

In the unlikely event that any issues arise, we are committed to resolving them promptly and can engage with the NHBC for resolution services or refer to the Consumer Code Independent Dispute Resolution Scheme if necessary.

For further details regarding the customer service experience when buying a home from us, please feel free to contact us at 01745536671 or via email at

NHBC Warranty

Every property constructed by Castle Green is also protected by the NHBC Buildmark Warranty scheme, ensuring coverage in the unlikely event that you encounter issues with materials or workmanship in your new home.

For further details about the 10-year guarantee provided by NHBC, we encourage you to visit the NHBC website.

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The Consumer Code

For added reassurance, Castle Green adheres to the Consumer Code for Home Builders, ensuring exceptional customer service even after you've settled into your new home.

Under the Consumer Code, we pledge to:

• Offer transparent information and expert guidance throughout the purchasing journey
• Assist you in selecting suitable options and upgrades for your chosen home
• Provide accurate details regarding the warranties and guarantees associated with your new property
• Keep you informed about the progress of your home and its estimated completion date
• Conduct a new home demonstration to ensure you understand how to operate the appliances and heating systems in your home

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What Our Customers Say

I recently visited College Park and was thoroughly impressed by the high quality design and finish of the houses. I was particularly impressed by Kelly the Sales Negotiator, who gave a warm welcome and explained the key points of the development. My interest was peaked with the concept of a builder having a real interest in sustainability.

Lesley Scott

College Park, Christleton

We have been looking and learning about houses for a few months now. At the beginning of this journey, we came across this new housing development called Orchard Place by Castle Green Homes in Thornton. It was a Sunday we went there & they had started building houses recently. There were not even showhouses. That was the 1st day we met this lovely lady Heather in a small temporary office. Went through details and images of different kinds of houses and started building our dreams in our minds. While saving for a deposit, a few months later after looking at various properties we still had the idea of Orchard Place in our mind. Went there again 2 weeks back. Oh, what progress! Met Heather with Donna in a wonderful office which is a show house and now they have more show houses. By digging into exact customer expectations, Heather was able to pick the dream we had in mind. What else? here we are.. Hoping to move into the new house in next month. That was the story & a new beginning of life with Castle Green Homes.

Chameera Bandara

Orchard Place, Thornton

We have been visiting Bridgewater View, Daresbury since last August & dealing with Vikki who has had so much patience with us as we finally sorted our 3rd Plot due to us losing 2 due to our sale not happening & now we will be finally moving in this summer!! I’ve had so many questions for Vikki & it’s never been a problem for her to help us!!! She is certainly a huge asset to your company.

Suzanne Hughes

Bridgewater View at Daresbury Garden Village

We’re so impressed with Carol at the Llys Y Coed development. We’ve recently reserved and she has been so helpful. It’s such a big decision but she’s helped up every step of the way. This is our 2nd Castle Green home and are so excited to move in next month.


Llys y Coed, Rhosrobin

We are currently going through the process of purchasing a castle green home and we can’t recommend Vikki and Kirsten enough, they are always on hand to help with any questions or issues we have. They provide us with regular updates and have made the whole process a lot easier for us as first time buyers. We pop in regularly to see the house and they are always very welcoming, can’t thank them enough for their help so far.

Danielle Nicholls

Bridgewater View at Daresbury Garden Village

We visited the College Park development in Christleton last weekend as we have seen the ads on social media. Wow Wow Wow is all I can say! We both haven’t stopped talking about the Showhome all week. We might even pay another visit. Well done Castle Green!

Ella Camm

College Park, Christleton

Carol is very friendly, helpful and reliable. Without her ongoing support and guidance we would not currently be in the position that we are. I would recommend Castle Green to others, due to the amount of care Carol has provided. In addition to this, Carol has been empathetic and shares our enjoyment in our journey as first time buyers.

Tiarna Bithell

Llys y Coed, Rhosrobin

Our experience with Castle Green has been amazing. Especially in regards to customer service. Vikki and Kirsten have always been a phone call or email away and have been so helpful throughout all stages of buying our property liaising with solicitors etc. thank you guys

Jessica and Ryan

Bridgewater View at Daresbury Garden Village

As a new owner of Willow Fields, the excellent & professional service provided by the site manager Ryan and his team impressed us a lot. He will rectify those snags efficiently and regular meetings were arranged by him which keep us updated of the progress of the rectification. Great thanks is give to Ryan and his team who help us to settle into our home smoothly.


Willow Fields, Warrington

After viewing Castle Greens development at Orchard Place in Thornton I would just like to say how impressed I was with the quality of the propties. Also a special mention to Heather and Donna who were extremely professional and courteous throughout my visit and gave me all the information and help I needed. I would certainly recommend Castle Green.


Orchard Place, Thornton

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