At Castle Green, our dedication lies in delivering exceptional quality new build homes paired with outstanding customer service. From the moment you meet us, until long after you’ve settled in, we are committed to ensuring your satisfaction and peace of mind.
When you choose to purchase with Castle Green, we strive to ensure that moving into your dream home is as seamless as possible. Our dedicated Customer Care team is here to support and guide you throughout every step of your new home journey.
We are committed to constructing exceptional, high-quality new homes, and while we are confident you won’t encounter any issues after moving in, should any concerns arise, our dedicated department is ready to provide remediation support during the first two years post-move-in.
For your complete peace of mind, you will receive a dedicated point of contact along with a 24-hour emergency contact number – 0345 3073612 – should any urgent situations arise.
Additionally, you will receive a comprehensive homeowner’s manual containing valuable information on how to maintain your new home and operate appliances, boilers and central heating systems.
Understanding that moving house is an exciting yet challenging time, we endeavour to make the process as smooth as possible for you.
Following your home purchase, you will be invited to participate in an independent customer satisfaction survey, allowing us to continuously monitor and enhance the quality of service we deliver.
In the unlikely event that any issues arise, we are committed to resolving them promptly and can engage with the NHBC for resolution services or refer to the Consumer Code Independent Dispute Resolution Scheme if necessary.
For further details regarding the customer service experience when buying a home from us, please feel free to contact us at 01745536671 or via email at customercare@castlegreenhomes.uk.