Customer Charter

Castle Green are committed to delivering a quality service, from your initial enquiry through to the purchase of your new home, so whatever you need, Castle Green are here to help.

Our Commitment to you, our Homebuyers

We value our customers and promise to deliver a service that’s second-to-none, help you with any queries you may have, and comply with the requirements of the Consumer Code for Home Builders to ensure everything runs as smoothly as possible with your new home.
Our promise to you:

  • We will provide you with full details about your chosen home.
  • Our experienced and knowledgeable New Homes Consultants will be on-hand to assist you throughout the buying procedure.
  • We will answer any questions you may have to ensure your peace of mind.
  • We will offer our expert advice during the whole buying procedure.
  • We will provide you with health and safety advice to ensure your safety in and around our construction areas.
  • We will provide you with all the information you need for the NHBC Buildmark Cover
  • We will keep you informed about the legal completion and move-in date of your new home.
  • Our New Home Demonstration is to inform you about all the functions and facilities in your new home.
  • Our dedicated After-Sales Customer Care service is provided to offer you ongoing support on both routine service issues and for any emergencies that may arise.
  • We will provide you with the procedure and relevant contact details if you believe you have not received the service we have promised in our Customer Charter.